Privacy Policy

Last Updated: 27 February 2026

At i-Need, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our classified services.

1. Information We Collect

We collect several types of information from and about users of our platform, including:

  • Personal Identification Information: This includes your name, email address, telephone number, and postal address which you provide when registering an account or posting an advert.
  • Account Credentials: Usernames and passwords used to access your i-Need account.
  • Listing Content: Any information, including images and descriptions, that you voluntarily include in your "wanted" classified advertisements.
  • Communication Data: Records of your correspondence with us (including support tickets) and messages sent between users via our platform's communication tools.
  • Technical Data: IP addresses, browser types, operating systems, and device identifiers collected automatically through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide and Maintain Services: To publish your ads, manage your account, and facilitate connections between users.
  • Customer Support: To respond to your inquiries, resolve disputes, and provide assistance.
  • Safety and Security: To monitor for fraudulent activity, prevent unauthorized access, and ensure a safe trading environment for all users.
  • Platform Improvement: To analyze how our services are used, allowing us to optimize our website layout and user experience.
  • Communications: To send you administrative notices, security alerts, and - with your consent - marketing updates or newsletters.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to third parties. We may share information in the following circumstances:

  • Public Postings: When you post an advert, certain details (such as your chosen contact method and general location) are visible to all visitors of the site to allow potential sellers to contact you.
  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website (e.g., hosting providers, analytics services), provided they agree to keep this information confidential.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Legal Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request that we correct any information you believe is inaccurate.
  • Deletion: The right to request that we erase your personal data under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team through the "Help & Support" section of the website.

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